NO REFUND OF TICKETS SHALL BE MADE EXCEPT IN THE FOLLOWING CIRCUMSTANCES:
Postponement of match**
In the event of postponement of the match prior to entry to the Stadium, the ticket will be valid for the rearranged playing of the match. Where the match is postponed after entry to the Stadium but before the match kick-off, entry to the Stadium for the rearranged playing of the match will only be permitted on presentation of the ticket stub and subject to compliance with any other arrangements as may be announced at the time. A person who does not wish to attend the rearranged playing of the match shall be entitled to a refund of the face value of the ticket only, provided that the application for a refund is received at the Stadium within 14 days of the day of the announcement of the rearranged playing of the match or on the day prior to the rearranged match should this be earlier than 14 days from the announcement of the rearranged fixture. For example, cancellation on a Saturday and the rearranged fixture being scheduled for the next Tuesday. In this case refunds will only be given until close of business on the Monday.
Abandonment of the match after kick-off
In the event of the abandonment of match after kick-off but before the start of the second half, a person shall be permitted to enter the Stadium for a rearranged fixture on the presentation of the ticket stub and subject to compliance with any other arrangements as may be announced at the time. A person who does not wish to attend the rearranged playing of the match shall be entitled to a refund as above.
Where the match is abandoned after the start of the second half there shall be no entitlement to attend the re-arranged fixture and no refund will be given.
Cancellation/Abandonment of a match (not to be replayed or rearranged)
When a match is cancelled/abandoned before kick-off, a person shall be entitled to a refund of the face value of the ticket, provided that application for a refund is received at the Stadium within 14 days of the day of the announcement of the cancellation/abandonment, enclosing the ticket stub. Where a match is abandoned after kick-off the terms described above will apply.
If you are seeking a refund by post, all applications for and correspondence in relation to refunds must be addressed to the Office Manager, Raith Rovers Football Club, Stark’s Park, Pratt Street, Kirkcaldy KY1 1SA enclosing the ticket stub and a stamped addressed envelope. The name and address for each ticket holder must be supplied in block capitals for a refund to be given Please allow 28 days for a refund to be given.
The Club shall not in any of the above circumstances be liable in any event for any amounts other than the refunds as set above.
Replacement of season card
Lost or stolen season cards will be replaced at the clubs discretion and subject to the following conditions:
The loss must be reported to the police and a Police Scotland reference number provided to the Club.
A fee of £25 or the cost of the original season ticket (if less than £25) must be paid
Copies of this policy are available on request.
**The above policy for postponement of a match also relates to hospitality refunds.