Vacancy: Commercial Operations Manager

Location: Stark’s Park, Kirkcaldy (regular on-site presence required)
Salary: £32,000 per annum
Contract: Full-time (includes evenings and weekends)

Raith Rovers FC is hiring a hands-on Commercial Operations Manager to run our day-to-day club operations across hospitality, kiosks, retail, and matchday delivery.

This role is the engine room of our non-football operations. It is about making everything work smoothly and to a high standard—managing planning, staffing, stock, suppliers, and on-the-day execution—alongside supporting sponsorship renewals and partner care. We are looking for an experienced operator who isn’t afraid to roll up their sleeves and lead from the front.

What you’ll own

• Matchday and event operations: End-to-end planning and delivery for hospitality, kiosks, and retail; writing run sheets, staffing rotas, briefings, set-up/close-down, and incident resolution.
• Kiosk operations: Staffing, training, stock control, cash/PDQ reconciliation, product mix, pricing, and presentation standards across all units.
• Hospitality operations: Liaison with catering partners, managing table plans and numbers, enforcing service standards, ensuring room readiness, and handling customer feedback.
• Retail operations: Daily shop and online processes, merchandising, stock levels, click-and-collect/matchday trading, and store standards.
• Sponsor and partner delivery: Ensure contracted benefits are fulfilled (tickets, boards, hospitality), coordinate matchday requirements, be the day-to-day contact, and support renewals.
• Reporting and controls: Sales and stock reporting, basic P&L inputs, supplier coordination, and implementing process improvements that lift service and profitability.
• Commercial activity: Support sponsorship sales, simple campaigns, and the upsell of matchday inventory (e.g., hospitality tables, programme ads) in line with club priorities.

About you

• An experienced operator: You have a background running hospitality, events, retail, or venue operations involving rotas, stock, and suppliers.
• Local and responsive: You are based within a practical commuting distance of Stark’s Park and can attend at short notice for operational needs.
• A team leader: You are calm under pressure and confident leading shifts and teams on busy matchdays.
• Commercially minded: You are comfortable having sales-focused conversations and managing ongoing partner relationships.
• Highly organised: You are a strong communicator with excellent attention to detail, follow-through, and a knack for making plans real on the ground.
• Flexible: You are willing and able to work matchdays, evenings, and club events.

Previous experience within football or sport is a plus, but not essential.

How to apply

To apply, please submit your CV alongside a short cover letter. In your letter, please make sure to:

1. Outline your relevant operational experience.
2. Provide a brief example of an event, shift, or venue you have run end-to-end.
3. Confirm your home location/typical commute time to Stark’s Park.

Email your application to: commercial@raithrovers.net

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