Matchday Survey Results

We recently ran a comprehensive season ticket fan survey to better understand supporter sentiment around the matchday experience at Stark’s Park.

With over 400 responses received, including more than 280 detailed written comments, the feedback provides valuable direction for maintaining progress while tackling areas of frustration.

This report details that feedback into key themes, supporting insights, and areas of improvement.

Summary of Key Ratings

🏟️ Stadium

– Efficient Entry: 84% praised the ease of entry, though a few noted queues at late entry points.

– Seating Confusion: Multiple complaints about others sitting in reserved seats, with suggestions for clearer signage and seat stickers for season ticket holders.

– Young Fans’ Behaviour: Many cited groups ignoring seat allocations and creating crowding on stairwells.

🥁 Atmosphere

This was the most polarising area of feedback.

✅ Positives:

– 87% of fans support the idea of a dedicated singing section

– Fans say a singing section “transforms” the atmosphere at big matches

❌ Negatives:

200+ mentions of:

– Pyrotechnics

– Broken seats

– Anti-social and intimidating behaviour

– Vaping and lack of steward intervention

🥧 Food and Drink

✅ Positives:

– Fans are very positive about food quality

– Stuart’s partnership received specific praise

– “The best ever food at Stark’s Park.”

❌ Negatives:

– Queues problematic, especially Main Stand at half-time

– Not enough vegetarian/vegan/gluten-free options

– Inconsistent drink quality

🦁 Half-Time Entertainment

– Popular: Roary South Stand Shot

– Issues with inaudible tannoy

– Liked but too repetitive

🚾 Facilities

Over 100 direct mentions of toilets needing urgent attention.

– Hot water and driers

– Broken locks and shortages of toilet paper and soap

– Vandalism

💺 Seating, Sound and Concourse

Seating:

– Complaints of broken seats and dirty surfaces

Tannoy/Sound:

– Too quiet or too loud

Concourse:

– Better flow management at peak times

💙 Family Friendliness

– Introduce family-friendly zone

– Space for buggies

📈 Suggestions of Areas of Improvement

1. Toilets: Hot water, repairs, and regular checks

2. Singing Section: Designate a zone, outline rules, enhance stewarding

3. Seating: Fix broken or damaged seats, sticker reserved seats

4. Entertainment: Vary half-time activities

5. Tannoy System: Recalibration and mic technique improvements

6. Family Areas: Introduce family section and baby-friendly options

7. Stewarding: Better presence, especially around high-risk areas

8. Queue Experience: Add TVs, trial mobile food ordering

9. Keep Listening: Repeat survey each season, communicate improvements

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