Accessible Policy & Procedures:
Raith Rovers Football Club (The Club) is committed to Disabled Supporters and Customers having full access to all matches, goods, services and facilities provided and offered to the public.
The Club employs a Disability Access Officer (DAO) to support, as necessary, the needs of all Disabled Supporters and in doing so, the Club will ensure there is no discrimination between persons with different disabilities. The DAO will work closely with the Raith Rovers Supporters Clubs to ensure the needs of all Disabled Supporters are fully considered. The Club operates a concessionary ticketing policy as outlined below.
The Club recognises not all facilities are fully accessible to disabled people and is committed to making the necessary reasonable adjustments described by the Equalities Act 2010 to ensure full compliance with the legislation. This includes additional duties for the removal of permanent barriers which prevent access to club facilities.
The Club guarantees to investigate all complaints of disability discrimination and will respond as quickly and timeously as possible.
Accessible Procedures and Match Day Provisions
External access to the stadium for disabled supporters is provided at each turnstile or, where circumstances dictate, specific gates at the McDermid and Penman Family Stands. There are also 14 wheelchair spaces to the front of both the McDermid and Penman Family Stands with designated seating for personal assistants.
The entrance to the Club Shop is via an entrance at the west end of the Penman Family Stand and is fully accessible.
There are no concessions for junior supporters, students, job seekers and senior citizens as other concessions apply. Adult disabled currently receive a 50% discount on walk up and season ticket purchase.
Where a disabled supporter* requires a personal assistant, the assistant will be permitted access free of charge. Entitlement will be based on the disabled person satisfying at least one of the following criteria, which failing, a letter from a G.P. confirming the need for a personal assistant.
• You receive the highest level of mobility allowance within the Personal Independence Payment
• You are Blind or partially sighted and have a registration certificate (BD8 or CVI Certificate) or other relevant evidence and/or
• You are included in the Social Services Deaf Register or can confirm that hearing loss has been recorded at 70 – 95 dBHL or worse
Evidence of entitlement must be provided at time of purchase. Any questions or advice on this subject should be addressed to the club’s Disability Access Officer.
*In the interests of safety, the Club believes that children under 12 years of age (on or after 1st July) should be accompanied by an adult when attending fixtures at Starks Park. As a result, disabled children falling into this age group will not be entitled to a personal assistant.
Wheelchairs User supporters and their personal assistants can be allocated in the McDermid Stand. Where this stand is not open for general use, wheelchair users will have the option of using the Penman Family Stand. In these circumstances, where wheelchair guests would prefer not to sit in what would be a ‘home’ stand they will be accommodated in the McDermid Stand. Toilet facilities will be available however food outlets will not.
There are 14 car park spaces in the North Car Park reserved for blue badge holders. These are allocated on a first come basis to home and away supporters.
Match Day Stewarding:
Raith Rovers employ contract stewards from Solution Security to assist in the control of all stadium events and deal with spectator’s needs. They also have an active role in any emergency situation and receive full training from their company on a continual basis. Solution Security have advised the Club this training incorporates disability awareness.
Provision of Information on Club Operations:
Information on all club activities are listed on the Club’s comprehensive website and is supported by social media releases, match day programmes and radio / press announcements.
Information can also be obtained by visiting or contacting the Club to discuss any issues with a relevant member of staff. Alternatively, direct contact may be made with the Disability Access Officer.
The Club in consultation with the Disability Access Officer will continue to review and identify any signage needs. This will be particularly relevant following any refurbishment or alteration.
The Club will review the requirements for staff training and provide the necessary training to staff as required.